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FAQs

No matter your complaints, feedback or just reaching out to us, we are all ears!

Your earned salary is calculated based on the salary details provided by your employer. It may differ from your actual monthly salary.

We divide your monthly gross pay by the number of days in the month. This gives us your daily salary.

If you are absent, the salary for that day is not added to your salary on Anekk.

Remember to punch your attendance daily.

You can only withdraw a portion of your earnings. That’s the Current Available Advance Your employer and Anekk decide on the portion.

Remember to punch your attendance daily.

Your Current Available Advance depends on various factors:

  • Number of days you were present and punched attendance.
  • If you transact at the end of the month, your Current Available Salary may be lower in the next month.
  • You may not have completed your employer’s probation (usually 3 months).
  • We may not have received the money you withdrew in the previous month.
  • You’re absent for three or more days in a row.
  • We may not have received your attendance data.

Transactions can be paused for many reasons:

  • You may not have completed your employer’s probation (usually 3 months).
  • We may not have received the money you withdrew in the previous month.
  • You’re absent for three or more days in a row.
  • We may not have your attendance on the Anekk app.
  • Your salaries are being calculated by your employer and your salary withdrawals may be paused for some time.

 

Please contact us at [email protected] or whatsapp us at +91 9599442568 if you believe your transactions have been mistakenly paused.

The daily transaction limit is the maximum amount you can withdraw from your current available salary in a single day. Currently there is no limit and you may avail the advance, if you have not exhausted the entire available amount.

The per transaction limit is the maximum amount you can withdraw in a single transaction. Currently ther is no limit and you may avail the advance, if you have not exhausted the entire available amount.

We transfer the amount in 2-4 hours during business hours 10am-4pm, Monday to Friday, except bank holidays. Any request submitted after business hours will be processed in next working day. Please note your bank may take up to 5 days to show the credit.

Contact us at [email protected] or whatsapp us at +91 9599442568 if it has been longer.

You will be required to submit your bank account details during the KYC process. Once your bank account is verified, loan will be credited to that account.

Bank Account details cannot be changed till KYC is valid. If you wish to change this, please contact us at [email protected] or whatsapp us at +91 9599442568.

Advance Amount requested should be Rs. 500 or more.

Send your old and new mobile numbers, together with your employee code, to [email protected] or whatsapp us at +91 9599442568.

We’ll update your phone number once your employer confirms it, which could take up to 3 days.

You will be required to submit your bank account details during the KYC process. Once your bank account is verified, loan will be credited to that account.

Bank Account details cannot be changed till KYC is valid. If you wish to change this, please contact us at [email protected] or whatsapp us at +91 9599442568.

Send an email to [email protected] with the subject “Request to delete account”. Please provide your Name, Registered Mobile Number and Name of your Employer in the email.

Kindly allow us 7 days to deactivate your account.

If you accidentally declined camera access and want to enable it again, you can do so by following these general steps:

1. Find the option to manage camera permissions or site settings.
2. Change the camera permission setting to “Allow” or “Ask” if available.
3. Reload the website or app and grant permission to access the camera when prompted.

The specific steps may vary slightly depending on the browser and device you are using. If you continue to have issues, you may need to clear your browser’s cache and cookies or try using a different browser. If you are still facing an issue, please send us an email at [email protected] or leave a message to us on whatsapp at +91 9599442568.

Please go to Menu. Select Language.

For first time users, you will need to complete KYC before you can start taking advance.

Please enter your own PAN, Aadhaar number, Bank Account Details. KYC will fail if your PAN, Aadhaar and Bank Account Details do not match.

If you are still facing an issue, please send us an email at [email protected] or leave a message to us on whatsapp at +91 9599442568.

  • KYC Validity depends on our Financial Partners. It may vary between 6 months to 12 months.
  • If KYC shows expired, you will be required to do it again, to be able to use our services.
  • Your Colleague must install the app and sign up using the referral link shared.
  • Your Colleague must install the app and must satisfy the conditions as per the referral scheme displayed in the rewards section using the referral link shared by the referrer.
  • Referred colleague must install the app and sign up using the referral link shared by the referrer.
  • The referred colleague should install the app and satisfy the referral condition using the referral link shared by the referrer.
  • The referred colleague should not uninstall the app once downloaded before signing up.
  • Cashback for a referred colleague can be availed once per colleague/phone number. There is no time constraint with respect to the offer duration.

This offer can be availed only once per a successfully referred colleague.

  • Your Colleague needs to install the Anekk app using the referrer’s referral link
  • Your Colleague must install the app and sign up using the referral link shared.
  • Your Colleague must install the app and must satisfy the conditions as per the referral scheme displayed in the rewards section using the referral link shared by the referrer.

 

The reward availed will be reflected under the rewards section within 24 hours of successful completion of the referral (colleague’s sign up on Anekk and meet condition as per referral scheme) on which the offer is applicable.

At the moment, there are no constraints on the maximum number of offers that the customer can avail.

In case of any transaction reversals, the reward availed on the transaction will continue to remain as part of your reward section.

  • There is no limitation on the amount a customer can earn through referral via the Anekk app per financial year (i.e. 1st April to 31st March)
  • Any cashback-related queries should be raised within 30 days, post successful signup or transaction.
  • Cashback is subject to withdrawal and no transaction fee will be charged for it.
  • The referral must be initiated using the Anekk app and completed by the customer within the Anekk app.
  • Anekk reserves the right to award offers and related benefits as per internal policy decided by Anekk from time to time.
  • Anekk has the right to amend the terms & conditions, end the offer, or call back any or all of its offers without prior notice.
  • In case of any dispute, Anekk reserves the right to resolve the same as per the Terms & conditions of any offer at its sole discretion.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details. You can then download the respective advance agreement.

Please send us an email at [email protected] or leave a message to us on whatsapp at +91 9876543210 with Name, Mobile Number and Advance ID. We will send you confirmation message. Once it is confirmed, payment link will be shared, from where you can choose to prepay by netbanking or UPI.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details. You can then download the respective NOC once the advance is repaid.

Anekk works in partnership with your employer. Your employer will deduct the advance amount from your next month salary.

Your earned salary is calculated based on the salary details provided by your employer. It may differ from your actual monthly salary.

We divide your monthly gross pay by the number of days in the month. This gives us your daily salary.

If you are absent, the salary for that day is not added to your salary on Anekk.

Remember to punch your attendance daily.

Please go to Menu. Select Language.

For first time users, you will need to complete complete KYC before you can start taking advance.

Please enter your own PAN, Aadhaar number, Bank Account Details. KYC will fail if your PAN, Aadhaar and Bank Account Details do no match.

If you are still facing an issue, please send us an email at [email protected] or leave a message to us on whatsapp at +91 9599442568.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details. You can then download the respective advance agreement.

Please send us an email at [email protected] or leave a message to us on whatsapp at with Name, Mobile Number and Advance ID. We will send you confirmation message. Once it is confirmed, payment link will be shared, from where you can chose to prepay by netbanking or UPI.

Please go to Menu. Select Advance History. It will show you all the transactions done by you in the past. You can select any transaction for further details. You can then download the respective NOC once the advance is repaid.

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